Better Ways
of Working

Ask yourself what the other person needs from the conversation and switch your listening/questioning stance to hear (just listen), help (offer practical advice) or hug (ask questions to unpack what’s on their mind).

Show you believe in yourself by setting a goal that isn't just achievable, but ambitious—and maybe even a little scary.

Make a habit of writing, drawing, or talking to yourself or others to capture your thoughts outside of your mind.

Define a clear objective—the 'what'—then give others the space to surprise you by letting them solve it in their own way.

Build a culture of smart experimentation by running small-scale, hypothesis-driven tests where the outcome is genuinely uncertain—and that's the point.

The rule is simple: when you touch an item, you must complete one of these actions before putting it down:
- Do it - If the task takes less than 2 minutes
- Delegate it - If someone else is better suited to handle it
- Defer it - If it's a larger task that requires dedicated time, schedule it
- Delete it - If it's irrelevant or trash, discard or archive it